Contact Support
Swap delayed? XMR not arrived? Send us the details and we will sort it out. The majority of issues are fully resolved within 24 hours — often much sooner.
Email Support
Email is our only contact channel, and that is a deliberate choice. No chat widgets logging your session, no ticket systems that ask for personal information. A direct message to a real person who can actually resolve your issue.
support@buyxmrnokyc.exchangeOrder Issues
When writing about a Monero swap problem, always include your Order ID (ORD-XXXXXXXX) and the deposit transaction hash. Without both pieces of information we cannot locate or investigate your order at all.
Check the FAQ first →Response Time
We reply within 24 hours to every message. If your Monero swap is stuck and timing matters, write URGENT in the subject line and we will put your case at the top of the queue.
Before You Email
The majority of delayed swap situations resolve on their own once the source chain hits the required confirmation count. Before reaching out, take a moment to work through this checklist:
- Confirm your deposit is visible on-chain and has the required number of confirmations for the coin you sent. Check a block explorer for that specific network.
- Verify you sent funds to the exact deposit address shown on your order page — not a different address or an expired one.
- Make sure you sent the correct cryptocurrency. Sending the wrong coin to a deposit address is a more complex recovery situation.
- Confirm the amount you sent was at or above the minimum threshold for your currency pair.
- Browse the FAQ for answers to common questions about Monero swap timing and the order flow.
What to Include in Your Email
- Your Order ID (format: ORD-XXXXXXXX — visible on your order confirmation page)
- Transaction hash (TXID) of your deposit on the source blockchain
- The currency pair involved, for example BTC to XMR or USDT to XMR
- The exact amount you sent
- Your Monero destination address
- The date and approximate time when you made the deposit
Business and Partnership Inquiries
For integration requests, high-volume exchange arrangements or other business matters, email support@buyxmrnokyc.exchange with "Business Inquiry" in the subject line. We review all serious proposals and respond accordingly.